Refund Policy

If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date. No long forms, no friction.

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all our orders. To request a refund, visit paddle.net or write to us at hello@familyrecord.ca and we'll help you through it.

We don't apply rigid disqualifiers. If you've used the service extensively, exported your full record, or there's clear misuse, we'll talk through it with you — but our default is to honour reasonable requests within the 30-day window.